Shipping policy

Shipping Policy

At Souq-Al-Aseel, we are committed to providing a simple and reliable delivery experience across the Kingdom of Saudi Arabia (KSA).

Free Shipping

We offer FREE SHIPPING on all orders within Saudi Arabia. No minimum order value is required unless otherwise stated on the website.

Processing & Delivery

  • Orders are usually processed within 1–2 business days after payment confirmation.

  • Estimated delivery time is 2–5 business days, depending on your location.

  • Delivery times may vary for remote areas, weekends, public holidays, or circumstances beyond our control.

  • Once your order has been shipped, you may receive tracking information where available.

Delivery Address

Please ensure that your name, phone number, and delivery address are accurate and complete when placing your order. Souq-Al-Aseel is not responsible for delays caused by incorrect or incomplete delivery information.

Delays

Although we aim to deliver within the estimated timeframe, unexpected delays may occur due to courier issues, weather, holidays, high order volumes, or other circumstances beyond our control. If a significant delay occurs, we will make reasonable efforts to inform you.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as possible at skmabusinessempire@gmail.com with your order details and supporting photos so we can assist you.

Contact Us

For any questions regarding shipping or delivery, please contact us at:

Email: skmabusinessempire@gmail.com